Shipping & Returns Policy for Nellions Shop

Shipping Policy

1. Delivery Areas
We currently deliver within Uganda and to select international locations. Delivery options and times may vary depending on your location.

2. Delivery Timeline

• • Local Deliveries: Orders within Kampala are delivered within 1-3 business days. Deliveries outside Kampala may take 3-7 business days.

• • International Deliveries: Timelines vary depending on the destination. Estimated delivery dates will be provided during checkout.

3. Shipping Fees

• • Shipping fees are calculated based on the destination and weight of the items.

• • Free delivery is available for orders above UShs 650,000 within Kampala.

4. Order Processing

• • Orders are processed Monday through Friday (excluding public holidays).

• • Orders placed after 6:00 PM will be processed the next business day.

5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email or SMS to monitor its progress.

Returns Policy

1. Eligibility for Returns

• • Items can be returned within 7 days of delivery if they meet the following conditions:
    
    • • The item is unused and in its original condition, including packaging.
    • • Proof of purchase is provided.

2. Non-Returnable Items
The following items cannot be returned:

• • Customized or personalized products (e.g., branded packing materials).

• • Items marked as “Final Sale.”

3. Return Process
To initiate a return:

1. 1. Contact us at +256 753 000 100 with your order number and reason for return.

1. 1. We will provide instructions for returning the item.

1. 1. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

• • Approved refunds will be processed within 7 business days and issued to the original payment method.

• • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Exchange Policy

• • Exchanges are allowed for items of equal or greater value, subject to availability.

• • Exchanges must follow the same process as returns.

Damaged or Defective Items

If your item arrives damaged or defective:

• • Notify us within 48 hours of delivery by contacting +256 753 000 100.

• • Provide photos of the damaged item and packaging for review.

• • We will arrange for a replacement or refund as appropriate.

Contact Us

For questions about shipping or returns, please reach out to us:

• • Phone: 0753 000 100

• • Email: move@nellions.co.ug

• • Hours: Monday – Friday, 7:00 AM – 7:30 PM